Category Archives: Readings

Notes on papers, books, etc I am reading. May include excerpts directly from them. These ideas *do not* reflect the points of view of the original authors.

Resources on Experience Design, a selection

Here are some resources/references/publications on Experience Design that were used to develop a Tutorial at CSCW 2011 in China that Elizabeth Goodman, Marco de Sa and I prepared and delivered. Thanks to all Facebook friends who offered suggestions.

CAVEAT: This is NOT an exhaustive list obviously; there are some excellent resources out there. These just happen to be some we used when creating the tutorial. We also drew on some of the content that was taught at a workshop at UX Week 2010.


Industry perspectives on UX design

  • Peter Merholz, Todd Wilkens, Brandon Schauer, and David Verba (2008), Subject To Change: Creating Great Products & Services for an Uncertain World: Adaptive Path on Design. O’Reilly Media.
  • Bill Moggridge (2006) Designing Interactions. MIT Press
  • Mike Kuniavsky (2010) Smart Things: Ubiquitous Computing User Experience Design, Morgan Kaufman

Skills and techniques

  • Kim Goodwin (2009) Designing for the Digital Age: How to Create Human-Centered Products and Services, Wiley Publishing

Sketching and prototyping

  • Bill Buxton (2007) Sketching User Experiences, Elsevier (hovers in between academic and industry perspectives)
  • Dan Roam (2009) The Back of the Napkin: Solving Problems and Selling Ideas with Pictures, Penguin Group USA


  • Roger Martin (2009) The Design of Business: Why Design Thinking is the Next Competitive Advantage, Harvard Business School Publishing.
  • Tim Brown with Barry Katz (2009) Change by Design. How Design Thinking Transforms Organizations and Inspires Innovation, Harper Collins.
  • Alan Cooper (1999) The Inmates are Running the Asylum, Macmillan Publishing Co., Inc.

Psychology and philosophy of experience

  • Don Norman (1998) The Design of Everyday Things. MIT Press
  • M Csikszentmihalyi (2003) Good Business: Leadership. Flow and the Making of Meaning (Viking, New York)
  • Csikszentmihalyi, Mihaly (1998). Finding Flow: The Psychology of Engagement With Everyday Life. Basic Books.
  • Byron Reeves and Clifford Nass (1996) The Media Equation: How People Treat Computers, Television, and New Media Like Real People and Places, University of Chicago Press.
  • Peter Wright & John McCarthy (2004) Technology As Experience. MIT press
  • Tor Nørretranders (1998). The User Illusion: Cutting Consciousness Down to Size. Viking.
  • Merleau-Ponty, Maurice. Trans: Colin Smith. Phenomenology of Perception (London: Routledge, 2005)
  • Wolfgang Iser (1980) The Act of Reading: A Theory of Aesthetic Response, John Hopkins University Press

Visual design

  • Stop Stealing Sheep (type usage)
  • UI


  • Scott McCloud (2006) Making Comics, Harper
  • John Hart (2008) The Art of the Storyboard, Second Edition: A filmmaker’s introduction. Elsevier.
  • Wendy Tumminello (2004) Exploring Storyboarding (Design Exploration). Thomson Learning.


  • Steven Douglas Katz (1991) Film directing shot by shot: visualizing from concept to screen, Focal Press (on movie making; good for video and transitional literacy)
  • Scott Kelby (2006) The Digital Photography Book, Peachpit Press

Some other books/resources we have drawn on in the past

  • Richard Saul Wurman (2000) Information Anxiety 2, Pearson Education
  • Works by Edward Tufte
  • Hiroshi Ishii’s work.
  • Neil Gershenfeld (1999) When Things Start to Think, Holt, Henry & Company, Inc.
  • Brain Rules by John Medina (see also
    What the Bleep Do We Know? (and ancillary pieces, such as the movie and the Web site)
  • Richard Sexton (1987) American Style Classic Product Design from Airstream to Zippo

Online resources

We also watched a number of short presentations and interviews online with Experience Design researchers, practitioners and luminaries.


Gitte’s references

THANKS for these Gitte – excellent list of references, I want to read several papers right now!

Arthur, Brian
2002 Is the Information Revolution Dead? Business 2.0. March 2002:65-72.
2003 Why Tech Is Still the Future. Fortune Magazine, Monday, Nov. 24.

Baba, M. L., J. Gluesing, H. Ratner, and K. H. Wagner. 2004. The Context of Knowing: Natural History of a Globally Distributed Team. Journal of Organizational Behavior. 25(5), 547-587. (GDT)

Cramton, Catherine Durnell
2002 Attribution in Distributed Work Groups. Pp. 191-212 in Distributed Work, Pamela Hinds and Sara Kiesler, eds. Cambridge, MA: MIT Press.

Davey, Theresa, Anastasia Envall, Mark Gernerd, Tiffanne Mahomes, Maria Monroe, Jenna Nowak, Matthew Patricoski, Jacob Weiler
2005 Instant Messaging: Functions of a New Communicative Tool. Messaging.pdf. [Very interesting paper written by a group of students in an anthro class at Notre Dame University]

David, Ken and J. R. Lloyd
2003 Tools for organizational learning and organizational teaching: Learning and communicating about collaboration in dispersed engineering design projects.” Chapter 21 of Field Book in Collaborative Work Systems, G. Klein and J. Nemiro, eds. Center for the Study of Work Teams, University of North Texas. Jossey-Bass.

Gibson, Cristina B. and Susan G. Cohen, eds.
2003 Virtual Teams that Work: Creating Conditions for Virtual Team Effectiveness. San Francisco: Jossey-Bass

Grinter, Rebecca, James D. Herbsleb and Dewayne E. Perry
1999 The Geography of Coordination: Dealing with Distance in R&D Work. GROUP 99: 306-

Herbsleb, James D. and Rebecca E. Grinter
1998 Conceptual Simplicity Meets Organizational Complexity: Case Study of a Corporate Metrics Program. In Proceedings of the 20th International Conference on Software Engineering. Pp. 271-280. Kyoto, Japan: IEEE.

Herbsleb on attribution

Herbsleb and Grinter

Hind, Pamela and Sara Kiesler, eds.
2002 Distributed Work. Cambridge, MA: MIT Press.

Hine, Christine
2000 Virtual Ethnography. London: SAGE.

Jones, Steve., ed.
1999 Doing Internet Research: Critical Issues and Methods for Examining the Net. Thousand Oaks, CA: SAGE Publications.

Jordan on learning and work

Jordan on diffusion?

Kiesler and Cummings
2002 in Distributed Work, Pamela Hinds and Sara Kiesler, eds.

Kitchin, Rob
1998 Cyberspace: The World in Wires. John Wiley & Sons Ltd.

Kraut et al
2002 in Distributed Work, Pamela Hinds and Sara Kiesler, eds.

Mannix, Elizabeth, Terri Griffith and Margaret Neale
2002 The Phenomenology of Conflict in Distributed Work Teams. p. 212- 233 in Distributed Work, Pamela Hinds and Sara Kiesler, eds.

Mason, Bruce
2003 Issues in Virtual Ethnography. In: Ethnographic Studies in Real and Virtual Environments: Inhabited Information Spaces and Connected Communities. Proceedings of 1999 Esprit i3 Workshop on Ethnographic Studies, K. Buckner, ed.

2002 in Distributed Work, Pamela Hinds and Sara Kiesler, eds.

Olson et al
2002 in Distributed Work, Pamela Hinds and Sara Kiesler, eds.

Ruhleder, Karen and Brigitte Jordan
2001 Co-Constructing Non-Mutual Realities: Delay-Generated Trouble in Distributed Interaction. Journal of Computer Supported Cooperative Work 10:1:113-138.

Suchman on learning + work

Walther on attribution

Wasson, Christina
2004 Multitasking in Virtual Meetings. Human Resource Planning 27(4):47-60.

Weisband, Susan: Maintaining Awareness in Distributed Team Collaboration: Implications for Leadership and Performance. Pp. 311-333 in Distributed Work, Pamela Hinds and Sara Kiesler, eds.

References for cybersociality paper

** References we have talked about for this paper specifically

Hine, C. 2000. Virtual ethnography. London, Thousand Oaks & New Delhi: Sage.

** References I have just dug up (some again)

Boym, S. 2001. Nostalgia and global culture: from outer space to cyberspace. In The
Future of Nostalgia. New York: Basic Books.

Eichhorn, K. 2001. Sites unseen: ethnographic research in a textual community.
Qualitative Studies in Education 14 (4): 565-78.

Adi Kuntsman (Lancaster University) Cyberethnography as home-work1 Anthropology Matters Journal 2004, Vol 6 (2)

Markham, A.N. 2004. Reconsidering self and other: the methods, politics, and ethics
of representation in online ethnography. In Handbook of qualitative research (eds)
N.K. Denzin & Y.S. Lincoln. Thousand Oaks: Sage.

Miller, D. & D. Slater. 2000. The internet: an ethnographic approach. Oxford: Berg.

Paccagnella, L. 1997. Getting the seats of your pants dirty: Strategies for
ethnographic research on virtual communities.

** Refernces fron Moore previous papers

** References from JOrdan previous papers

** References from Churchill previous papers

Becker, B. and Mark. G. Social Conventions in
Collaborative Virtual Environments. In Snowdon, D. and
Churchill, E.F. Proceedings of CVE’98, Manchester, UK,
June 1998.

Bruckman, A. Community Support for Constructionist
Learning, in Computer Supported Cooperative Work:
Special Issue on Interaction and Collaboration in MUDs,
7, Nos. 1-2, pp 47-86, 1998.

Churchill, E.F. and Snowdon, D. Collaborative Virtual
Environments; An introductory review of issues and
systems, Virtual Reality: Research, Development and
Applications, 3, 1, pp 3-15, 1998

Clement, A. and Wagner, I. Fragmented Exchange:
Disarticulation and the Need for Regionalised
Communication Spaces. In Proceedings of ECSCW’95,
Stockholm, 1995.

Curtis, P. Mudding: Social phenomena in text-based
virtual realities. In M. Stefik, Internet Dreams:
Archetypes, Myths and Metaphors. Cambridge: MIT
Press, 1996, pp 265-292.

Dooley, B. At work away from work. The Psychologist,
9, 2, April 1996, 155-157.

Dourish, P. Introduction: The State of Play, Computer
Supported Cooperative Work: Special Issue on
Interaction and Collaboration in MUDs, 7, Nos. 1-2, 1-7,

Evard, R. Collaborative Networked Communication:
MUDs as System Tools. Proceedings of the Seventh
Administration Conference (LISA VII), Monterey CA,
November 1993, 1-8.

Fitzpatrick, G., Kaplan, S. and Mansfield, T. Physical
Spaces, Virtual Places and Social Worlds: A Study of
work in the virtual. Proceedings of CSCW’96,
Cambridge, MA USA, ACM Press, 1996, 334-343.

Harasim, L. Global Networks: Computers and
International Communication, MIT Press, Cambridge
Mass, 1993.

Harrison, S. and Dourish, P. Re-Place-ing Space: The
Roles of Place and Space in Collaborative Systems. In
Proceedings of CSCW’96, Cambridge MA, 1996, ACM
Press, 67-76.

Jones, P.M. and Tauchi Duffy, L. Using a MOO
Infrastructure for Distributed Collaborative Crisis Action
Planning. Position paper for the workshop on Design and
use of MUDs for Serious Purposes, CSCW’96,

Kendon, A. Behavioural Foundations for the Process of
Frame Attunement in Face-to-Face Interaction, in
Ginsburg, G.P., Brennan, M.and von Cranach, M. (Eds)
Conducting Interaction. European Monographs in Social
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Kraut, R.E., Cool, C., Rice, R.E and Fish, R.S. Life and
Death of New Technology: Task, Utility and Social
Influence in the Use of a Communication Medium.
Proceedings of CSCW 94, October 1994, 13-21.

Muramatsu, J. and Ackerman, M.S. Computing, Social
Activity and Entertainment: A Field study of a Game
MUD, Computer Supported Cooperative Work: Special
Issue on Interaction and Collaboration in MUDs, 7, Nos.
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Mynatt, E. D., O’Day, V.L., Adler, A. and Ito, M.
Network Communities: Something Old, Something New,
Something Borrowed, Computer Supported Cooperative
Work: Special Issue on Interaction and Collaboration in
MUDs, 7, Nos. 1-2, 123-156, 1998.

Olson, J.S. and Teasley, S. Groupware in the Wild:
Lessons learned from a year of virtual collaboration. In
Proceedings of CSCW’96, pages 419-427, 1996.

Ryan, J. A Uses and Gratification Study of the Internet
Social Interaction Site LambdaMOO: Talking with
“Dinos”. Dissertation submitted for Master of Arts, Ball
State University, Muncie, Indiana, Dec 1995.

Salvador, T. and Bly, S. Supporting the Flow of
Information Through Constellations of Interaction.
Proceedings of ECSCW ’97, Lancaster, England, 269-
280, 1997.

Schiano, D. J. Lessons from “LambdaMOO”: A Social,
Text-Based VE. Short paper presented at FIVE ’96,
London, England, 1996.

Schiano, D. and White. S. The First Noble Truth of
CyberSpace: People are People (Even When They
MOO). Proceedings of CHI’98, ACM Press, 18-23 April,
1998, pp 352-359.

Sheehy, N. and Gallagher, T. Can virtual organizations
be made real? The Psychologist, 9, 2 April 1996, 159-

Sproull, L. and Kiesler, S. Connections. New Ways of
Working in the Networked Organization. MIT Press,
Cambridge, Mass, 1991.

Turkle, S. Life on the Screen: Identity in the Age of the
Internet. Simon and Schuster, New York, 1996.

Waern, Y. and Garbis, C. Design and Use of MUDs for
Serious Purposes: Workshop report, CSCW, Boston 16th
November ’96, SIGCHI bulletin, Vol.29, No.3, July 1997

Whittaker, S., Frolich, D. and Daly-Jones, O. Informal
workspaces communication: What is it like and how
might we support it? Proceedings of CHI’94, Boston,
MA: ACM Press, 276-283, 1994