June 7th Meeting Notes

Who: Gitte, Bob, Elizabeth
Where: PARC, (old)SPL kitchen
When: June 7th 2005, 5.15pm-6pm(ish)
Topic: Issues and ideas for the cyberethno paper to be sent to EPIC
Purpose: Establish items for a possible paper, establish interest in working together on this, establish possible time frame for activities
[Note typoes will abound here, I am typing straight into this not into word first which I would normally do but am not on my own computer]

Note the deadline for abstracts for papers is June 17th 2005. No word length on abstract specified I think.

Notes from the meeting are not necessarily in order of what was said when but grouped more by topics.

(1) EPIC is about sociality and how we study, understand, represent that; we are interested in cyber-ethnography

(2) Brief possible outline:

Title (Gitte and Elizabeth to think about this, Bob wants to hold off on this for the moment)
1. What is cyberethnography (CE) and why do we care about it?
2. Why is cyberethnography important as a term, and what role does this term play in the area of technology studies and ethnographic method rhetorically. That is, why did we need a new category or a modifier to ethnography? Is to study someone’s experiences an “ethnography” with no “cyber” needed? It could be that the term signals that there are new methods of study needed to look at what we as observers and ethnographers cannot “see”, cannot get access to. But then that begs the question of whether we ever really could get access to all and points us to looking once again at the whole enterprise of ethnography – its way of understanding and the motivating desires of the observers to understand anyway (ie what are you looking for anf why). So is the term a flag that we need to rethink our practice or is it really pointing to something different that is going on.
3. What is covered by the term CE and what is not?
4. Issues that deserve more thought (“contested” for want of knowing what word I really want). Ethics, Identity, Personae

(3) What do we mean by “cyber” ethnography?

We spent some time trying to decide what cyberethnography (CE) is. Ways in which we thought about varied, but in each case we came up with some idea of studying mediated interaction. Here are our notes:

>> We thought about the following words as the start point for our discussion:

Tech supported (interaction)
Web based
Tech mediated
Telephone was considered to be a problem – not “cyber”

>> we discussed audio spaces to see whether they were cyber spaces? EC we may want to look at the book Cyberspace, I have it on my shelves. EC brought up Sandy Stone’s discussion of sex workers and the shared (conceptual) space of communication that is created.
>> synch and asynch communication was discussed
>> “online” versus “offline” – CE always has some component of looking at people’s interactions online
>> CE is not the same as computer-based, specifically when we talk about cyber we do not mean computer. When we talk about CE we are, however, talking about mediated communication.
>> Gitte’s database example: Gitte repoorted that she had read a paper that decribed a database, yet had “ethnography” in the title. This si not an ethnography. An ethnography needs to have some aspect of “use” described. EC: perhaps the authors were thinking of intended or imagined use when they said “ethnography”
>> All agreed that the use of the word ethnography is very sloppy.
>> All agreed that we are not of the opinion that face-to-face (FTF) communication is the baseline, the “gold standard” to which all other communication (mediated) may be compared.
>> CE is not describing a technology
>> People communicate through an “ecology of artifacts” EC: Bonnie Nardi has written about this in her paper on IM. It may be worth looking at her spreadsheet work and her IM work again.
>> Proposal that we determine a Range of “CYBERNESS” rather than have yes and no categories.

Collection of cyber-ness examples:

Chat rooms
Media spaces?
Audio spaces?
Social networking sites (e.g. Friendster, dating sites)

Things to read:

Wasson, Hine

(4) What does ethnography in this context (looking at relationships online) care about/address?

>> *shared* practices, meaning shared by some group and where some new member has to learn something to be part of the group
>> not individual practices
>> looking for patterns over time, not single instances
>> perhaps an ethnography is to look at what are shared practices and what are not.
>> we discussed whether two people who happened to do the same thing on Flickr had a “shared pratice” or not. EC I was at the time convinced that if they did not know about each other this was not interesting, but then on second thoughts it comes back to what we are interested in as to whether I think this is interesting and therefore a topic of an ethnographic study or not.

(5) Other issues: identity and presence

We briefly discussed identity and presence. We talked about people having different idenitities or personae online and what that means for an ethnographic study. We raised the issue of ethics in this context. EC: again Sandy Stone’s book has a nice chapter that is relevant to this on the person who masqueraded as a therapist (female) and turned out to be male – a great story.

(6) What are the units of analysis?

We discussed whether CE was a form of smapling data. Is it a sampling method thar focuses on the person’s interactions online. It depends on what we are looking at – Bob pointed out that studies that looked purely at interaction in the world, were often just of the interactions there, and do not worry about the transitions from “on ” (or in) to “off”(or out). We talked in this context about what the questions were that were being posed in the research and how that affects what you choose too look at and how (ie the unit of analysis and the method). This was discussed in terms of Gestalt figure/ground – are we looking to understand primarily the person in which case the transitions through social spaces, across boundaries and landscapes matters (e.g. EC mobile work, G’s home/work comments). Or are we looking at the spaces and how that “contains”, “constrains”, provides a bound for the study of the people.

These different foci determine the lens of the study.

We talked a little of “lifeworlds”, habitus, people’s experiences versus understanding people’s actions and experiences in a particular place (or space)

We considered some criteria for what makes an ethnography, and then considered how a virtual world could be a world – that is what would be needed to make it a “world” and not simply a conduit for bits and bytes that are the component pieces of interaction (sound, touch, gaze) but which do not in themselves constitute interaction. These were

a. “feels like a place” – PLACE
b. “community of people” – COMMUNITY, PEOPLE (not persons) and noting the caveat on use of the term community which is in some ways problematic
c. “iinetraction” – INTERACTION between people
d. “pratices and participation” – PRACTICES that fall into patterns and that people participate in creating, maintaining, “norming” and “transforming”.

Finally, we talked about people’s sensory capabilities, which includes smell, hearing, taste, touch, vision and then considered briefly the enhancement of those.


EC summary -> Important words here were USE DESCRIBE ; important concepts to spell out in the paper -> what we mean by CYBER and ETHNOGRAPHY

Action items:: All to think about the terms and the discussion and come up with definitons and scope; all to think about things from their own experience they would like to include as examples and why


2 responses to “June 7th Meeting Notes

  1. gj: I don’t have much experience with this type of blog; not sure if I should do a “comment” for these thoughts or a new post but anyway, here is a list of topics that I had collected before our June 7th meeting; much of this is redundant, some of it isn’t.

    Title:CyberTalk: What’s Cyber about CyberEthnography?
    Key words:

    Topics collection:

    1. What do we mean by cyberethnography? What makes something cyber? What is the phenomenon to which 2we address this paper.

    2. An ecology of communication technologies:
    synchronous:phone, NetMeeting, chatrooms, video conferences
    asynchronous: email, fax, vmail,
    mixed: TeamRooms, MUDs and MOOs,

    3. An ecology of flows, spaces, and connection practices

    4. Multiple approaches to the study of distributed collaboration:
    The text/the action [sociolinguistics based; IA/CA based, CSCW/HCI]
    Community focus/technology focus

    5. What is changing? (as compared to conventional ethnography)
    fieldwork: where is “the field”? A persistent virtual place?
    ethics (incl. informed consent)?
    who owns the data? incl. IP
    what claimes can we make? What can we discover?

    6. Ethnographic methods and their modifications
    semantic data: inteviewing, asking qu’s on the fly (in-situ)
    obs data: shadowing, video
    documentary data: po’s, org’l
    the notion of “participant obs”

    7. A collection of cyber-e examples we might use
    echu: MUDs, plasmaboard
    bobm: PlayOn
    gj: THC, Intel, interview coll.

    8. misc grabbag of issues
    8.1 description (what’s happening now) vs. prescription (a vision of what there might be?)

    8.2 spaces and flows; ecologies; ephemeral spaces, e.g. audio spaces;

    8.3 re cyber communities: shared practices that a new member has to learn

    8.4 technology-supported communication generates new phenomena, new work practices, e.g. multi-tasking which was never a primary object of interest. Silence takes on a new meaning.

    8.5 do we keep apart technology-mediated from web-based?


  2. gj: modify my title suggestion to:
    What’s Cyber about CyberEthnography? Notes on Methods for Research on CyberSociality.

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